For issue with using the MathWorks website try the following to resolve the issue:
- Try with a different browser
- Clear cookies and try to reproduce the issue
- Use the private browsing mode for your browser.
- Google Chrome - “Incognito Mode”
- Firefox - “Private Browsing”
- Internet Explorer - "InPrivate Browsing"
- Microsoft Edge - "InPrivate window"
- Safari - "Private Window"
- Make sure your browser is up to date
- If another machine is available see if you can replicate the issue
- Remove new addon and extension to your browser
- Run a malware scan on your machine (malware can typically cause browser issues)
If you are still unable to resolve the issue by the steps above, contact the Installation and Licensing Team by creating a Service Request here: