Frequently Asked Questions
What is the difference between virtual and in-person classroom training?
Virtual and in-person classroom training courses have identical content, are taught live by MathWorks instructors, and occur at set times. The differences are where you take the class. The virtual option lets you take training anywhere, eliminating travel costs. In-person classroom training takes place at a training facility or at your company and enables attendees to interact face to face with other attendees and the instructor. Both virtual and in-person classroom training courses require single or multiple days of concentrated participation.
What is the difference between MathWorks training events and private training for my company?
MathWorks training courses are scheduled on fixed dates throughout the year and are available to individuals and small groups. We provide a virtual training classroom, digital materials, and product access for attendees. MathWorks also offers in-person training courses that can be customized for your organization. This option is ideal for groups of 10 or more attendees who want to optimize their use of MathWorks products; for example, when they have a project deadline looming. MathWorks instructors often incorporate company-specific or industry-specific examples into private training.
How do I change or cancel my enrollment?
Virtual and in-person classroom tuition is fully refundable if we receive notification of cancellation (via phone or email) 7 or more business days prior to the course. If you cancel less than 7 business days prior to the course, we will refund 75% of the course tuition fee. If you fail to show up to the course without providing prior notice, you will be charged full tuition. You may send a substitute in your place to avoid a fee.
If a training course cannot take place as scheduled due to circumstances beyond the reasonable control of MathWorks, you will receive a full refund for course fees that you have already paid.
Please email Training Support for additional enrollment-related questions:
Can I speak with the instructor before the course?
Yes, please contact your account representative to arrange a time to speak with the instructor.
How do I provide feedback on training?
What time do the courses begin and end?
Virtual classes run from 9:00 a.m. to 5:00 p.m. Timing for private training events may differ according to your scheduling needs.
Are MathWorks training courses guaranteed to run?
Courses marked with this icon are guaranteed to run. We understand making plans to attend training sessions is a commitment on your part and that cancellations can be disruptive to your schedule and your business. When you register for a course that is guaranteed to run, you can rest assured that the class will not be cancelled or rescheduled for any reason.
How do I schedule a course for my organization?
- Find out approximately how many people in your group will be attending the course and consider when you’d like to have the training. Please review the system requirements for information about software arrangements.
- Identify products for which you’d like training. If you’re not sure, contact us at 508-647-7000 or email us at email@example.com with a description of your application and industry.
- Complete the training request form. Someone from the training group will contact you to answer your questions and begin course preparations.
How long do I have access to self-paced training?
You have 180 days (6 months) of access, beginning when payment is received by MathWorks.
What materials and documentation does MathWorks provide with each course?
Digital materials are distributed to all registered attendees in our virtual classes. In-person classroom training attendees can utilize digital materials or request hard-copy materials. Attendees registered for self-paced training courses have online access to hands-on examples and exercises for every chapter. Attendees can also email MathWorks course instructors any questions they may have about the training, and expect a response within 24–48 hours.
How do I access my digital materials?
You will access your digital content for training through Mimeo Digital using a laptop, tablet, or smartphone. First-time users will need to create a free account on Mimeo Digital using the same email provided at the time of enrollment. When logging back in later (post-signup), simply visit the MathWorks Mimeo Digital page and use your login credentials.
How long will I have access to my digital materials?
You will have access to your digital materials for 1 year from your class date. Extension requests can be sent to firstname.lastname@example.org.
Can I print my digital materials?
Yes, you may print your digital materials from within the Mimeo Digital application.
Who can help me with my digital content issue?
Please contact a live Mimeo Digital agent through the 24/7 chat (located at the bottom right-hand corner of the MathWorks Mimeo Digital page).
What is the recommended browser for Mimeo Digital?
Google Chrome is the preferred browser.
Can I access my digital materials offline?
Yes, in Google Chrome you may enable offline access using the “Options” button for your content. Due to restrictions with Internet Explorer, not all content is available offline.
Course Content and Preparation
How much math is required for MATLAB Fundamentals and Simulink Fundamentals?
For MATLAB Fundamentals, knowledge of undergraduate-level mathematics and experience with basic computer operations are recommended. For Simulink Fundamentals, a basic understanding of ordinary differential equations is required to complete the exercises.
Do MathWorks classes teach programming logic or C/C++?
The relevant courses will teach you how to program using the MATLAB language constructs, work with Simulink models, develop Stateflow systems, and generate C/C++ code from MATLAB functions, Simulink models, and Stateflow charts. Although C/C++ is generated and can be used to interface with MATLAB applications and create C-Mex functions, the courses do not cover how to program in C/C++. Certain courses, including Embedded Coder for Production Code Generation, Integrating C Code with Simulink, and MATLAB to C with MATLAB Coder, require some knowledge of C even though C will not be taught.
Will the instructors concentrate on requested topics during the course?
Whenever possible, instructors will focus on topics that are of particular interest to attendees. If the course is taught for your organization, it may be possible to focus on particular subjects. Any request of this nature should be made well in advance of the course date. Please contact your account representative for more information or to make a request.
How fast is the pace of the course?
The pace depends on the average ability level of the attendees. The instructor will assess each attendee’s learning style and abilities and adjust the curriculum accordingly. For courses for your organization, we recommend that you group attendees of similar experience together whenever possible. If you expect that a course will have attendees with different levels of experience, please discuss this with your instructor beforehand.
Do I need to complete precourse work?
We do not have any precourse work scheduled for any courses. Some of our courses do have prerequisites, however. For example, to attend the communications course Communication Systems Modeling with Simulink, you should have basic knowledge of Simulink or you should have attended Simulink Fundamentals or Simulink Model Management and Architecture.
Can we customize the training?
You can customize training at your own organization only. To request customized training, complete the training request form.
Can I bring in some examples for the instructor to review?
Yes, though usually the instructor will not be able to look at the example during the course. The instructor may ask to bring it back to MathWorks and consult with our application staff. In some cases, however, attendees have brought in examples of significant interest to the other attendees, and these were used as course exercises. Any request of this nature should be made well in advance of the course date. Please contact your account representative for more information or to make a request.
What is the recommended setup for attending my virtual class?
- Computer: A primary computer (laptop or desktop) with a stable “high speed” internet connection (5 Mbps or above) is required. Professional-grade or home computers are adequate. Tablets (e.g., iPads) should not be used as primary computers. However, they may be used to access digital material.
- Monitor: A dual-monitor setup is highly recommended for ease of following class instruction, use of the software, and access to digital materials. Alternatively, you can use two computers connected to the internet.
- Phone: Landline and computer audio calls are supported for the voice portion of the training. Use of a headset with a microphone or speaker is recommended.
- Sound: Windows-supported stereo sound card with speakers
- Speed test: Speedtest or nPerf
Is a webcam required to attend my virtual class?
No, you do not need a webcam to attend your virtual class.
What if I don’t have two screens?
You may choose to either watch only the instructor’s screen on Webex or switch between different tabs (one for the virtual machine through ReadyTech and another one for Webex).
Do I need to install the product on my computer in advance? Do I require a license to attend training?
We provide each attendee with a virtual machine with required products already installed. See the “Virtual Machine (ReadyTech)” section of the FAQ.
When will I receive the necessary virtual class access information?
Virtual classroom access information will be sent to you within 7 days of the class start date. Your virtual machine and Webex audio conferencing link will not be accessible until the scheduled start time.
I have MATLAB installed on my computer. Is it OK to use it instead of the virtual machine?
The virtual machine allows your MathWorks instructor to view your work and control your machine to assist with inquiries and exercises. We strongly recommend you do not use your local installation for training.
How do I access my virtual machine?
You will receive an access code to log in to your virtual machine prior to your scheduled training. Once you access the virtual machine you will need to enter a user name and password, which will be provided along with your access code.
How can I connect to my virtual machine?
On the landing page, there are two options for connecting to the virtual machine:
- Using the Remote Desktop Connection app with the IP address provided on the landing page:
- Windows: RDP is typically installed on the Windows platform.
- Mac: Download RDP for Mac from the App Store.
- Linux: Remmina is commonly used.
- Using the “Connect to Lab” button on the landing page to access the virtual machine directly from your browser; no additional software or installation is necessary.
Will I have extra access to the virtual machine for exercises?
Two hours of on-demand time will be available for use throughout your training. This time can be used for any activity outside of the designated training start and end times prior to the last day.
Who do I contact for virtual lab support?
Email ReadyTech Support or call one of the following numbers:
- Americas: 510-834-3344, US toll free: 800-707-1009
- APAC: 61-291-916448
- EMEA: 31-858-880632
Audio and Video Conferencing (Webex)
What system will I use to see and hear my instructor?
Through the Cisco Webex Training Center, you will be able to interact with your instructor, as well as view their screen. You will be provided with a Webex session link to use for the duration of the training.
How can I connect to Webex?
There are two methods to connect to Webex:
- Using the Webex desktop app
- Using the Webex web app within a browser
Can I test my Webex network access prior to the training class?
You can quickly test access to Webex from your network. Note: The test link is not the link for the class.
Who can help me with my Webex inquiry?
For issues connecting to Webex, please contact Webex Support. Find more information on supported browsers and web app operating systems in the Webex Help Center.
Course Completion Certificate
Will I receive a course completion certificate for my virtual class?
Where can I find my course completion certificate?
Course completion certificates will be available to you in your MathWorks Account under My Courses upon course completion. Be sure to log in with the same email address that was used for your enrollment.
What information is included on my course completion certificate?
Your certificate will have your name, the course name, and the dates of your training.
Expert instructors can tailor onsite training sessions to meet your organizational needs.