Answered
Where can I find my Support Cases in my MathWorks Account?
To view your Support Cases, please refer to the instructions below:Sign into your MathWorks Account Once signed in, select ...

7 days ago | 0

| accepted

Answered
How do I link my MathWorks Account to a license in the License Center?
The following instructions apply to Standard and Academic Use Licenses. Requirements to link to a license:Create or Log in to a ...

7 days ago | 1

| accepted

Answered
How can I recover the password for my MathWorks Account?
If you are unable to retrieve your password or if your MathWorks Account has been locked, you can reset the password by using th...

7 days ago | 0

| accepted

Answered
Why do I receive the error "You are not licensed to use R20XXy?" when I try to launch MATLAB?
If you are receiving this error, it means your MathWorks Account is not linked to a license for this release. You must link to a...

7 days ago | 2

| accepted

Answered
How do I get access to the RoadRunner license on my Campus-Wide license?
Please reach out to the License Administrator(s) on your MATLAB Campus-Wide License, as they are the same set of License Adminis...

7 days ago | 0

| accepted

Answered
Why do I receive a message that MATLAB will expire in XX days?
If you are using a Campus-Wide License, follow the instructions in the URL below: How can I update or reactivate my Campus-Wide...

7 days ago | 11

| accepted

Answered
Why do I receive a Service Error 339 during activation?
This error can occur for a few reasons:If your MathWorks account has been left inactive or in an unverified state prior to compl...

7 days ago | 0

| accepted

Answered
Why do I get a blank SSO screen when attempting to sign in to MATLAB at start up?
The blank white screen after signing in via Single Sign On is an issue currently being investigated by MathWorks. You can workar...

7 days ago | 5

| accepted

Answered
What are my license details?
If you are currently an Administrator or License End User on a license, you can view the current license details including the L...

7 days ago | 0

| accepted

Answered
How do I download my MATLAB Student or MATLAB Home products?
To download MATLAB Student or MATLAB Home, go to the following URL: http://www.mathworks.com/downloads You must be signed in t...

7 days ago | 6

| accepted

Answered
How do I find my RoadRunner license number?
Option A: Use the License Center To obtain your RoadRunner license information, navigate to the following site and sign in with ...

7 days ago | 0

| accepted

Answered
How do I get access to the MATLAB Course Designer license on my Campus-Wide license?
Instructors must be granted access to MATLAB Course Designer as a Licensed End User to create courses for their students. Please...

7 days ago | 0

| accepted

Answered
How do I access MATLAB without a GUI using SSO (Single Sign-On)?
MATLAB R2023b and newer can be accessed on a machine without a GUI/display using a one-time password (OTP). After launching MATL...

7 days ago | 0

| accepted

Answered
MathWorks アカウントのサポートケースはどこで確認できますか?
サポートケースを表示するには、以下の手順をご参照ください。  MathWorks アカウントにサインインします。ページ左側にあるメニューの【サポートへのお問い合わせ】をクリックします。ページ右上の【マイサポートケースを見る】をクリックする...

7 days ago | 0

| accepted

Answered
MATLAB Student / Home License を新しいコンピュータに移行するにはどうすればよいですか?
MATLAB Student および Home ライセンスは、1台のコンピューターのみにインストールすることができます。新しいコンピューターへ移行するには、事前に現在のコンピューターでアクティベーションを解除する必要があります。 MATLAB 上でアクティ...

7 days ago | 0

| accepted

Answered
ソフトウェア保守サービスの更新通知を管理するにはどうすればよいですか？
※ 注: ソフトウェア保守サービスの更新通知を受信できるのは、ライセンス管理者のみです。各マスターライセンスには、常に更新通知を受け取るよう設定されている管理者が最低 1 名必要です。ライセンス管理者は、以下の手順で更新通知の受信設定を管理できます。ライセ...

7 days ago | 0

| accepted

Answered
メール配信を停止するにはどうすればいいですか?
メール通知の配信停止または再登録を行うには、【通信設定】を更新してください。配信停止の手順： 1, 【通信設定】の【設定を管理】をクリック後、【管理】から「全項目の解除」のチェックボックスにチェックを入れます 2, 「更新」をクリックします再登録の手順...

7 days ago | 0

| accepted

Answered
How do I view my completed Training Certificate?
You need a MathWorks Account to view training Certificates. If you have not created an Account, you can create one here. &n...

8 days ago | 2

| accepted

Answered
What is the licensing order and license file search path for MATLAB?
This Answer applies to a local installation of MATLAB. It does not apply to Docker installations of MATLAB. In each of the folde...

8 days ago | 0

| accepted

Answered
How do I change the license search location for MATLAB?
You might find yourself in a situation where you need to start MATLAB with a specific license file for troubleshooting purposes....

8 days ago | 4

| accepted

Answered
Why is the MathWorks Product Installer not accepting my password on MacOS, shaking back and forth after I enter my credentials?
The window you are seeing above is a macOS security prompt. It is not asking for your MathWorks password. It is asking for your ...

8 days ago | 0

| accepted

Answered
Why am I receiving a "Trial Unavailable" error when generating a Trial License?
If you are unable to generate a Trial License, please contact your MathWorks Sales Representative or Customer Support.

8 days ago | 0

| accepted

Answered
Troubleshooting build errors with Speedgoat & Simulink Real-Time (SLRT) in R2020b and beyond
Follow the steps below one by one, and retry running the build after each step: 1. Refresh the "Simulink Real-Time Target Suppo...

8 days ago | 1

| accepted

Answered
如何查看订单状态或查询订单信息？
有关 MathWorks 订单的信息，请转到我的订单 页面或按照以下说明进行操作。 - 登录您的 MathWorks 帐户 - 进入许可证中心 - 单击左上角的“订单”   此页面将显示与您的 MathWorks 帐户关联的所有订单...

8 days ago | 0

| accepted

Answered
How do I add or remove an end user on my License?
If you are an Administrator, you can change the User associated to a license in the License Center of your MathWorks Account.Nav...

8 days ago | 2

| accepted

Answered
How can I activate MATLAB Student on a computer without internet access?
The following instructions provide the process for manual activation of a Student license through the MathWorks website. Please ...

8 days ago | 3

| accepted

Answered
MATLAB Installation Quick Start Guide
Quick Start Guide - Install MATLAB Table of Contents: Before You Begin How to Install MATLAB Instructional Video Step 1 - Log in...

8 days ago | 0

| accepted

Answered
How do I Assign or Transfer Products to my Licenses?
If you are a License Administrator, you can transfer/assign products between licenses that are within the same Master License.&n...

8 days ago | 1

| accepted

Answered
How do I install and activate RoadRunner?
For an overview on installing and licensing RoadRunner, please refer to the RoadRunner documentation: https://www.mathworks.com/...

8 days ago | 0

| accepted

Answered
How do I transfer a Student or Home license to a new computer?
You are permitted to install MATLAB Student and Home on one computer. MATLAB Student and Home must be deactivated before it can ...

8 days ago | 7

| accepted