Regenerate invitation email?
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When I add a new user to our school licence they generally get an invitation letter with a request to change their password and then proceed. How can I regenerate an invitatation email in case the user has deleted it?
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Rhea Chandy
on 14 Oct 2020
Hello!
If you are the License Administrator, you can refer to this previously answered question on how to add users to a license.
If you are not sure who is your administrator, you can find contact info for your License Administrator in the License Center:
2. Log into your account (if prompted)
3. Click on license number
4. Click on "Contact Administrators" tab
If you require further assistance, please contact Customer Support and raise a customer service request.
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Rhea Chandy
on 17 Oct 2020
You will need to reach out to your License administrator who manages the licenses for your institution for issues related to the license invitations. You can follow the steps I listed above to find your License administrator.
If you are not able to resolve it with your adminstrator, it is best to contact customer support as I suggested, and and raise a service request, so that it can be resolved.
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