Why do I receive an "Unable to open the requested feature, Error Code -6: ERR_FILE_NOT_FOUND" error when launching the R2020a Installer?

Question

MathWorks Support Team on 26 Mar 2020

6
Link

Direct link to this question

https://se.mathworks.com/matlabcentral/answers/513005-why-do-i-receive-an-unable-to-open-the-requested-feature-error-code-6-err_file_not_found-error

Edited: MathWorks Support Team on 22 Mar 2021

Accepted Answer: MathWorks Support Team

When launching the installer I receive the following error:

Unable to open the requested feature.Detailed Information:

Error code: -6Error message: ERR_FILE_NOT_FOUND

Sign in to answer this question.

Answer 1

MathWorks Support Team on 22 Mar 2021

15
Link

Direct link to this answer

https://se.mathworks.com/matlabcentral/answers/513005-why-do-i-receive-an-unable-to-open-the-requested-feature-error-code-6-err_file_not_found-error#answer_421981

Edited: MathWorks Support Team on 22 Mar 2021

For R2020a and newer, this error will occur if installer or installation files are located in a directory containing accented or double-byte (e.g. Korean) characters.

For example:

C:\Users\테스트

or

C:\Users\müller

The current workaround for this error is to move the installer or installation files to a folder not containing any accented or double-byte characters in it's path, such as:

C:\MATLAB