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How to resolve an internet connexion error when installing MatLab Standard ?
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After executing the matlab_R2020a_win64.exe, the setup.exe in the temporary file can't execute and briefly shows me the following error :
Unable to open the requested feature. Check your internet connection and proxy settings in MATLAB Web preferences and then try starting the feature again.
Error code: -6
Error message: ERR_FILE_NOT_FOUND
I tried deactivating my firewall and my antivirus, but it didn't work. I am using ethernet connexion at home.
I also tried with previous version but I have the same problem.
How can I solve this issue ?
9 Comments
Niksa Ovcina
on 20 Mar 2020
The exactly same problem here!! Maybe the instalation files are corrupted? I tried to download the installer a few times... Every time the samme issue.
Lyès Badaoui
on 20 Mar 2020
Would you have a link to get the 2019 version? I can only find the 2020 one...
Laurent Beaupoil
on 20 Mar 2020
Lyès Badaoui
on 20 Mar 2020
Thanks for your link! but I get an error while trying to access it, it says: "To download products and updates, link a license to your MathWorks Account.". I'm actually looking for a trial version :)
Wonsup Lee
on 22 Jul 2020
This problem might be occured when the installation file locates a folder path including non-English characters.
Accepted Answer
Radek Nemec
on 20 Mar 2020
I had exactly the same problem. I moved the installation exe file to C:/ and then run it... and it worked. Hope you will find a solution as well.
30 Comments
Zoé Júlia Szekér
on 23 Mar 2020
I also had this problem, and your solution worked for me, too, thank you!
Askar Zhanaliyev
on 12 Apr 2020
Legend! Worked for me too. How this error occurs in the first place, thats what bothers me(
Wonsup Lee
on 22 Jul 2020
Thank you!
I put the following error message for someone who want to solve the same problem to this issue.
"There was an error communicating with the backend services"
More Answers (1)
Gergely Hunyady
on 14 Apr 2020
Hy,
I also had a problem but it was because of the accent in the setup.exe folder path.
Hope this is helpful.
Gergely Hunyady
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