Clear Filters
Clear Filters

How to resolve an internet connexion error when installing MatLab Standard ?

12 views (last 30 days)
After executing the matlab_R2020a_win64.exe, the setup.exe in the temporary file can't execute and briefly shows me the following error :
Unable to open the requested feature. Check your internet connection and proxy settings in MATLAB Web preferences and then try starting the feature again.
Error code: -6
Error message: ERR_FILE_NOT_FOUND
I tried deactivating my firewall and my antivirus, but it didn't work. I am using ethernet connexion at home.
I also tried with previous version but I have the same problem.
How can I solve this issue ?
  9 Comments
Lyès Badaoui
Lyès Badaoui on 20 Mar 2020
Thanks for your link! but I get an error while trying to access it, it says: "To download products and updates, link a license to your MathWorks Account.". I'm actually looking for a trial version :)
Wonsup Lee
Wonsup Lee on 22 Jul 2020
This problem might be occured when the installation file locates a folder path including non-English characters.

Sign in to comment.

Accepted Answer

Radek Nemec
Radek Nemec on 20 Mar 2020
I had exactly the same problem. I moved the installation exe file to C:/ and then run it... and it worked. Hope you will find a solution as well.
  30 Comments
Wonsup Lee
Wonsup Lee on 22 Jul 2020
Thank you!
I put the following error message for someone who want to solve the same problem to this issue.
"There was an error communicating with the backend services"

Sign in to comment.

More Answers (1)

Gergely Hunyady
Gergely Hunyady on 14 Apr 2020
Hy,
I also had a problem but it was because of the accent in the setup.exe folder path.
Hope this is helpful.
Gergely Hunyady

Categories

Find more on Introduction to Installation and Licensing in Help Center and File Exchange

Products

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!