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How to resolve an internet connexion error when installing MatLab Standard ?

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After executing the matlab_R2020a_win64.exe, the setup.exe in the temporary file can't execute and briefly shows me the following error :
Unable to open the requested feature. Check your internet connection and proxy settings in MATLAB Web preferences and then try starting the feature again.
Error code: -6
Error message: ERR_FILE_NOT_FOUND
I tried deactivating my firewall and my antivirus, but it didn't work. I am using ethernet connexion at home.
I also tried with previous version but I have the same problem.
How can I solve this issue ?
Lyès Badaoui
Lyès Badaoui on 20 Mar 2020
Thanks for your link! but I get an error while trying to access it, it says: "To download products and updates, link a license to your MathWorks Account.". I'm actually looking for a trial version :)
Wonsup Lee
Wonsup Lee on 22 Jul 2020
This problem might be occured when the installation file locates a folder path including non-English characters.

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Accepted Answer

Radek Nemec
Radek Nemec on 20 Mar 2020
I had exactly the same problem. I moved the installation exe file to C:/ and then run it... and it worked. Hope you will find a solution as well.
Wonsup Lee
Wonsup Lee on 22 Jul 2020
Thank you!
I put the following error message for someone who want to solve the same problem to this issue.
"There was an error communicating with the backend services"

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More Answers (1)

Gergely Hunyady
Gergely Hunyady on 14 Apr 2020
I also had a problem but it was because of the accent in the setup.exe folder path.
Hope this is helpful.
Gergely Hunyady


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