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How do I submit Session Data to MathWorks?

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The MathWorks Install Support team has requested a Session Data to assist in resolving my Shibboleth authentication issue. How can I generate one?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 28 May 2024 at 0:00
Edited: MathWorks Support Team on 28 May 2024 at 12:58
To gain a deeper understanding of the errors and issues you encounter when a user links to your Campus-Wide License via the portal, we need you to provide us with the Session Data. This information will assist us in diagnosing and resolving the problem.
Generating the Session Data:
To Generate the Session Data, please follow these steps:
Step 1: Reproduce the Issue:
  • Begin by replicating the issue you've encountered. Open your University MATLAB portal and click on the "Sign in to get started" button, which will open a new tab.
Step 2: Session Data Capture:
  • In the same browser session, open this link: https://www.mathworks.com/auth-edu-sp/Session and save what appears by saving the page itself or taking a screenshot.
Following the generation of the Session Data, kindly send the file to MathWorks via email.
These steps will ensure that the Session Data is appropriately extracted and provided to MathWorks for troubleshooting.

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