"There are no compatible support packages available to install from this location"

Greetings, My name is Liron.

I’m using MATLAB R2017b, and trying to install an add-on called “Image Acquisition ToolBox Support Package for OS Generic Video Interface” OFFLINE.

When opening the .exe file (on Windows 7), MATLAB opens an error window, stating that "There are no compatible support packages available to install from this location".

I’m the admin on this computer, so no permission issues should cause this error.

Does anyone know how to solve this?

Thank you!

Liron Stettiner

Answer 1

[Liron Stettiner]

I did finally manage to solve this problem with support from the MathWorks support team.

The solution can be found in this link:

<https://www.mathworks.com/matlabcentral/answers/293235-how-do-i-download-and-install-a-support-package-on-an-offline-machine#answer_397854>

Answer 2

[Sahithi Kanumarlapudi]

Hello,

Make sure you have followed the process listed in the following link

https://www.mathworks.com/matlabcentral/answers/259632-how-can-i-get-matlab-installation-files-for-use-on-an-offline-machine?s_tid=answers_rcts

The following link lists the reason why you get this error and how to resolve them

https://www.mathworks.com/matlabcentral/answers/98390-when-running-the-matlab-installer-why-do-i-see-the-error-unable-to-locate-required-installation-fil

Hope this helps!

[Liron Stettiner]

Hi Sahithi, thank you for your response. I’m afraid I’ve already tried to perform what you have suggested - with no luck.

I did find a solution though while talking to MathWorks support team. I’ve posted their solution on this link:

<https://www.mathworks.com/matlabcentral/answers/293235-how-do-i-download-and-install-a-support-package-on-an-offline-machine#answer_397854>