Clear Filters
Clear Filters

Why do I see the error "Something unexpected occurred.: This is not common." in my log when trying to install a MATLAB update?

22 views (last 30 days)
Why do I see the error the following error in my log when trying to install a MATLAB update?
Update available
Failed to download release data
Something unexpected occurred.: This is not common.
To resolve this issue, contact Technical Support.
Update session complete.

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 16 Mar 2023
Edited: MathWorks Support Team on 16 Mar 2023
If you are seeing this error when trying to update the R2023a Pre-release:
Please uninstall the pre-release and install the full release of R2023a.
Otherwise, this error likely being caused by network-connectivity issues. To troubleshoot this issue, you can look into the connection error using the article below.
Why do I get a connection error when installing or activating MATLAB or another MathWorks product?
If the network issue cannot be resolved, you can install the update manually with the offline installation files using the following article.
How can I download and install a MATLAB Update manually?

More Answers (0)

Tags

No tags entered yet.

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!