How to solve Error-9
2 views (last 30 days)
Show older comments
My username does not match with the username in the license so what should i do to reactivate my license
0 Comments
Accepted Answer
Stephen
on 13 Sep 2018
Short answer: Contact your Matlab IT administrator. At the very least you'll need to generate a new license file in your mathworks.com account.
For an SNU (Stand Alone Named User) license, Matlab is looking at the string you type in when you log on, then comparing it against the username on the license. If your username was changed after the installation, it will throw that fault when you try to log on. This could also be the case if you've inherted a computer from a former employee but the license hasn't been updated yet.
If multiple people at the company use that one computer, you can consider switching to a DC (Dedicated Computer) license. The DC license doesn't allow for multiple Matlab versions to be installed, but it does allow you to skip the username check which is needed for shared machines. Switching to a DC license requires a bit of work in your mathworks.com account, but is easy to do so long as your maintenance is paid up.
0 Comments
More Answers (0)
See Also
Categories
Find more on Install Products in Help Center and File Exchange
Community Treasure Hunt
Find the treasures in MATLAB Central and discover how the community can help you!
Start Hunting!