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impossible to use Add-On Explorer

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Hello, after to install 2016B version i can't use Add-On Explorer. I have error message:
The Add-On Explorer is currently unavailable. We've been notified of the issue and are looking into it.
I use new computer Win10 64 and i do not understand why because 2015b version on my old PC win7 32 bits work fine. When i installed new version i am in administrator mode (ncéssary if i want to communicaticate with arduino).
Regards. Philippe

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Image Analyst
Image Analyst on 19 Apr 2018
The same way - call them.
Faiaz Syed
Faiaz Syed on 26 May 2018
mine is a 2017a version and i am still getting the same error how do i solve this

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Accepted Answer

Image Analyst
Image Analyst on 1 Mar 2017
Call the Mathworks directly for any installation-related help, which it sounds like this is. It's friendly, FAST, and FREE. What more could you want?

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Rose Abraham
Rose Abraham on 20 Apr 2019
How do I contact the Mathworks?
Image Analyst
Image Analyst on 20 Apr 2019
On the home page of virtually every web site run by a company, there is a link on the home page (usually near the top) that says "Contact Us". The Mathworks is slightly different in that those links are at the bottom.
0000 Screenshot.png
At the top is the same link but it's just an icon of an old-fashioned telephone handset.
0001 Screenshot.png
Call the main number, ask for "technical support" and then ask for "installation" at the voice prompts. Someone will be happy to help you.

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More Answers (2)

EkoSusatio
EkoSusatio on 13 Mar 2017
This is my experience and its working for me with R2106B and Win10. I will give you an example with case of installing OS Generic Video Interface to enable Matlab 2016B accessing webcam.
1. Download Support Package via browser here (or maybe another link) https://de.mathworks.com/hardware-support/directshow.html. Click on Get Support Package. Save the "osgenericvideointerface.mlpkginstall" in any folder you prefer.
2. Start Matlab R2016B and select the prefered folder where "osgenericvideointerface.mlpkginstall" saved.
3. In the Current Folder of Matlab interface, rightclick on "osgenericvideointerface.mlpkginstall", choose download and install.
4. Follow the installation procsess.
5. Check with "imaqhwinfo", in the InstalledAdapter there should be "winvideo" there.
I think for other case, it will also work. I tried with package for OS Generic and Kinect. If you need another package, just search the "*.mlpkginstall" file and follow the step above. Good Luck

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philippe gombert
philippe gombert on 15 Mar 2017
Thanks for this answer. But i use this method to install support package. But it is not really easy. My question is WHY i cant't access to ADD ON EXPLORER???? Regards. Philippe
Image Analyst
Image Analyst on 16 Mar 2017
philippe, you probably have a version before the Add-on Explorer was added. Do you see a button for Add-ons on the tool ribbons? Do you even have a tool ribbon? What version do you have?
Guoyang ZHANG
Guoyang ZHANG on 22 Apr 2020
I've downloaded the "osgenericvideointerface.mlpkginstall", and I click the "download and install", but it doesn't work either...

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Jay Vaidya
Jay Vaidya on 4 Sep 2020
Please try to run the following in the MATLAB Command Window:
>> opengl software
And then try opening the Add on explorer again. It worked for me.
If that works, you can save the preference so that MATLAB always opens with Software OpenGL by running:
>> opengl('save','software')

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