Why does MATLAB fail to proceed past Identity Management authentication during the installation process?

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MathWorks Support Team
MathWorks Support Team on 10 Jan 2017
Edited: MathWorks Support Team on 23 Dec 2024 at 16:13
I am trying to install MATLAB using a Campus-Wide License. After I get to and complete the prompts to authenticate using Shibboleth Identity Management, I am brought back to the prompts once again. Why does MATLAB fail to proceed past Identity Management authentication during the installation process?

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Accepted Answer

MathWorks Support Team
MathWorks Support Team on 23 Dec 2024 at 0:00
Edited: MathWorks Support Team on 23 Dec 2024 at 16:13
This problem occurs when your university Shibboleth account is not tied to the email address you are trying to log into the MATLAB installer with. Be sure to clear the cookies and cache from the web browser you are using for the login process, and then attempt authentication again.

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