Unable to load Online Courses

I have got part way through the Self-Paced Online Courses but now it hangs trying to load. I'm runnning a MacBook Pro M3 Pro

Answer 1

[Cris LaPierre]

Is it happening with all courses or just one specific course?

There are no known issues currently, and I was just able to launch MATLAB Onramp without any issues.

I'd recommend trying a different course then a different browser. If the issue continues, please try the normal browser troubleshooting steps

• log out then log back in
• clear your cache and cookies

[David Cox]

It happen's on all course's. I have cleared cache's and cookies, loged out and back in, shut down and restarted, first used Safari, then Chrome. Still hangs loadding. All privileges are clear, for MatLab.

[Cris LaPierre]

For troubleshooting, can you please share a link to one of the pages that is hanging?

[David Cox]

This is the page, the mesage reads "Setting Up Couse - Matlab"

https://matlabacademy.mathworks.com/R2023b/portal.html?course=gettingstarted#chapter=3&lesson=2&section=1

[Cris LaPierre]

One more question. How long are you waiting? It took about 10 seconds for the page to load on my computer.

If that's not the issue, then please contact support. https://www.mathworks.com/support/contact_us.html

[David Cox]

It does not load it hangs

[Cris LaPierre]

Got it. You'll need to contact support so they can look iinto what is going on.

[David Cox]

Just out of interest I tried my Intel Mac book air it loads ok. My other Apple silicon MacBook does not load.

[Cris LaPierre]

Thank you for checking. Be sure to share that info with technical support.

[vidyasagar g]

https://matlabacademy.mathworks.com/R2024a/portal.html?course=deeplearning#chapter=1&lesson=1&section=1

The online courses are not loading in my M1 Macbook pro. Can someone help?

[Cris LaPierre]

I was able to reproduce this 30 mins ago, but it appears the issue has now been fixed.

[David Cox]

`just tried no differant hung on loading files

[Cris LaPierre]

Can you please share the url to the page?

[David Cox]

this the URL been hung there for an hour and a half

https://matlabacademy.mathworks.com/R2024a/portal.html?course=signalprocessing#chapter=3&lesson=2&section=1

[Cris LaPierre]

It took a couple seconds, but that page loaded for me. Try restarting your browser. It may be necessary to clear your cache, too.

[David Cox]

Restsrted Browser, resarted computer, cleared Cashe, always clear cookies and history.

[David Cox]

I'm in contact with tec support

[Cris LaPierre]

That would have been my next suggestion.