Why are my Ximea camera device not detected using the Image Acquisition. A warning poped "No devices were detected for the 'gentl' adaptor"

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I have already installed the support package for genlcam interface. But when I try to connect the XImea camera with the image acquisition toolbox, a warning shows up, "No devices were detected for the 'gentl' adaptor".
Using the vendor camtool, I can detect the device and auquire images.
And I have checked as the troubleshooting instructions, I still can not detect the device with matlab.

Answers (1)

Ranjeet
Ranjeet on 29 May 2023
I suggest going through the following resources to debug the issue:
  1. USB camera not recognized by Imaqtool.
  2. GenlCam GenTL Hardware

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R2020b

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