Hello, I need help please, the installation stop 16% for two times !

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Hello, I need help please, the installation stop 16% for two times !
Jan on 22 Oct 2021
The error message gives you a link to a corresponding question in this forum. You can click on this link, but we cannot, because you show a screenshot. Please follow the given advice.
"Time out" means, that something took much more time than expected. Try it again after waiting for a while.

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Answers (2)

Arthi Sathyamurthi
Arthi Sathyamurthi on 28 Oct 2021
Please reach out to our Support Team. They would be able to assist you with installation and licensing issues.

Arthi Sathyamurthi
Arthi Sathyamurthi on 29 Oct 2021
The "Read Timed Out" error is a connection error. It can be caused by a few different things: security software, firewall/proxy settings, or a faulty network connection.
Read timed out errors typically occur when the MathWorks Installer times out due to something interfering in the download/installation. For information on resolving connection errors, please refer to the following link:
In addition to the above, you may try the following:
  • Start Windows in Safe Mode with Networking or MacOS in Safe Boot to bypass any security software that you may be missing (Note: Verify that you are not running BitLocker before booting Windows in Safe Mode)
  • Connect directly to your modem/router with an Ethernet cable
  • Connect to a different network
  • Make sure that your computer is not falling into sleep mode while installing


Find more on Introduction to Installation and Licensing in Help Center and File Exchange




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