Instructor-Led Virtual Training Support

General

When you participate in a MathWorks virtual training, you’ll receive live, instructor-led guidance with real-time opportunities to ask questions and receive support. You’ll learn through hands-on practice using the latest software and have ongoing access to course materials via Mimeo Digital.

Training sessions are delivered remotely by MathWorks instructors through Webex, which supports interactive audio and video conferencing. ReadyTech is used for the virtual classroom environment and features preinstalled MATLAB and supporting software.

Before training starts, your instructor will lead a mandatory system check to ensure you can access Mimeo, Webex, and ReadyTech. Each class day lasts 8 hours and includes a 1-hour lunch break.

Recommended Setup

Computer: A primary computer (laptop or desktop) with a stable “high speed” internet connection (5 Mbps or above) is required.
- Speed test: Speedtest or nPerf
- Professional-grade or home computers are adequate.
- Tablets (e.g., iPads) should not be used as primary computers. However, they may be used to access digital materials.
Monitor: A dual-monitor setup is highly recommended for ease of following class instruction, use of the software, and access to digital materials. Alternatively, you can use two computers connected to the internet.
Phone: Landline and computer audio calls are supported for the voice portion of the training. Use of a headset with a microphone or speaker is recommended.
Sound: Windows-supported stereo sound card with speakers
Browser: HTML5-friendly browser (Chrome, Edge, Firefox, Safari) with JavaScript enabled

MathWorks Support (for enrollment-related questions)

Email: Americas and Australia | EMEA | India | Japan | Korea | China

For system support (Mimeo, Webex, or ReadyTech), please refer to each corresponding section below.

Mimeo – Digital Materials

You will access your digital manual for training through Mimeo Digital using a laptop, tablet, or smartphone. To log on, visit the MathWorks Mimeo Digital page.

Helpful Information

For the best user experience, we recommend using Google Chrome as your web browser.
Due to restrictions with Internet Explorer, not all content can be made available offline. It is, however, accessible while you’re connected to the internet.
Please let the content download; it could take up to a full minute.
Access the content prior to the class and enable offline access to prevent any technical difficulties when onsite.
After 60 minutes of inactivity, you will receive a prompt asking if you are still there. If there is no response after five minutes, you will be logged out.
Printing of your digital materials is available, as well as one year of access.

For technical support, please contact a live agent through the 24/7 chat (located at the bottom right-hand corner of the MathWorks Mimeo Digital page).

Webex – Audio and Video Conferencing

Through Cisco Webex Meetings, you will be able to interact with your instructor, as well as view their screen. You will be provided with a Webex session link to use for the duration of the training.

You can test access to Webex from your network. Note: The test link is not the link for the class.

Computer Audio (VoIP) (for use with a good internet connection)	I Will Call In (physical or “soft” phone)	Call Me
A headset with a microphone is recommended.	US toll: 404-397-1516 US toll-free: 877-309-3457 Global call-in numbers	Enter a number at which you would like to be reached, then click “Call Me.”
Toll-free dialing restrictions

Technical Support

For issues connecting to Webex, please contact Webex Support. Find more information on supported browsers and web app operating systems in the Webex Help Center.

ReadyTech – Virtual Classroom

Through this platform you will access a virtual machine running on Microsoft Azure^® for software-based courses or a physical machine for hardware-based courses. You will receive an access code to log in to your virtual machine or physical machine prior to training. Use the ReadyTech seat login page and enter the access code to reach the landing page during the system check and class. Once you access the virtual machine you will need to enter a username and password, which will be provided along with your access code.

On the landing page, you will be presented with two options for connecting to the machine:

Using the Remote Desktop Connection app with the IP address provided on the landing page (this option is available only for virtual machines):
- Windows: RDP is typically installed on the Windows platform.
- Mac: Download RDP for Mac from the App Store.
- Linux: Remmina is commonly used.
Using the “Connect to Lab” button on the landing page to access the machine directly from your browser (this option is available for both virtual machines and physical machines); no additional software or installation is necessary

Two hours of on-demand time will be available during your training. This time can be used for any activity outside of the designated training start and end times prior to the last day.

Virtual Lab Support

Email ReadyTech Support or call one of the following numbers:

Americas: 510-834-3344, US toll-free: 800-707-1009
APAC: 61-291-916448
EMEA: 31-858-880632

Post-Training

You will be able to access course files once training is complete. A username and password will be provided by your instructor as necessary. Some specialized courses may have additional data files, which your instructor will provide during your class.