MATLAB Answers

Disabled - No sandbox or build area path

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Harsha M
Harsha M on 13 May 2021
Answered: Victor Elorza on 25 May 2021 at 13:18
Matlab is crashing when open from shortcut and generates matlab_crash_dump files in %temp% folder. How to resolve it?

Answers (2)

Steven Lord
Steven Lord on 13 May 2021
Which release of MATLAB are you using?
What operating system are you using?
Search the bug reports for the release you're using to see if there are any startup crash bugs listed.
If you don't find any entry in the bug reports, please send the crash log file to Technical Support and work with the Support staff to determine the cause and potentially a solution or workaround.

Victor Elorza
Victor Elorza on 25 May 2021 at 13:18
I have the same error, MATLAB does not do anything, like if it have not been tried to open and if I open the matlab_crash_dump file it generates this
--------------------------------------------------------------------------------
Access violation detected at 2021-05-25 07:45:13 -0500
--------------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled - No sandbox or build area path
Crash Mode : continue (default)
Default Encoding : windows-1252
MATLAB Architecture : win64
MATLAB Root : C:\Program Files\MATLAB\R2021a
MATLAB Version : 9.10.0.1649659 (R2021a) Update 1
Operating System : Microsoft Windows 8
Process ID : 20740
Processor ID : x86 Family 143 Model 96 Stepping 1, AuthenticAMD
Fault Count: 1
Abnormal termination:
Access violation
Current Thread: '' id 468
Register State (from fault):
RAX = 00000024fa74c980 RBX = 0000000000000400
RCX = 0000000000000400 RDX = 00000024fa74c7d0
RSP = 00000024fa74c770 RBP = 00000024fa74c898
RSI = 00000024fa74c948 RDI = 0000000000000000
R8 = 00000024fa74c898 R9 = 00007ffabe6a0000
R10 = 00000024fa74c850 R11 = 00000024fa74c987
R12 = 0000015881b13e70 R13 = 000000000000001f
R14 = 0000000000000001 R15 = 00000024fa74cb48
RIP = 00007ffa5d429b59 EFL = 00010202
CS = 0033 FS = 0053 GS = 002b
Stack Trace (from fault):
[ 0] 0x00007ffa5d429b59 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+01481561 settings::core::MValidator::setMATLABValFuncInvokingProxyName+00078953
[ 1] 0x00007ffa5d58e2ee C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+02941678 settings::core::detail::addToolboxGroupWithFunctions+00010142
[ 2] 0x00007ffa5d436bcb C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+01534923 settings::core::SettingsFileManager::save+00040379
[ 3] 0x00007ffa5d43afec C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+01552364 settings::core::SettingsFileManager::save+00057820
[ 4] 0x00007ffa5d43b15c C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+01552732 settings::core::SettingsFileManager::save+00058188
[ 5] 0x00007ffa5d43a818 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+01550360 settings::core::SettingsFileManager::save+00055816
[ 6] 0x00007ffa5d455536 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+01660214 settings::core::SettingsFileManager::save+00165670
[ 7] 0x00007ffa5d4dd985 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+02218373 settings::core::exception::CantReloadFactoryFile::getToolboxName+00005029
[ 8] 0x00007ffa5d56e1aa C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+02810282 settings::core::SettingsKeyMetaData<std::basic_string<char16_t,std::char_traits<char16_t>,std::allocator<char16_t> > >::getMin+00017050
[ 9] 0x00007ffa5d56dbc8 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+02808776 settings::core::SettingsKeyMetaData<std::basic_string<char16_t,std::char_traits<char16_t>,std::allocator<char16_t> > >::getMin+00015544
[ 10] 0x00007ffa5d50d62c C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+02414124 settings::core::SettingsFileChange::getOutputs+00163356
[ 11] 0x00007ffa5d56cda3 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+02805155 settings::core::SettingsKeyMetaData<std::basic_string<char16_t,std::char_traits<char16_t>,std::allocator<char16_t> > >::getMin+00011923
[ 12] 0x00007ffa5d56a589 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+02794889 settings::core::SettingsKeyMetaData<std::basic_string<char16_t,std::char_traits<char16_t>,std::allocator<char16_t> > >::getMin+00001657
[ 13] 0x00007ffa5d56a404 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+02794500 settings::core::SettingsKeyMetaData<std::basic_string<char16_t,std::char_traits<char16_t>,std::allocator<char16_t> > >::getMin+00001268
[ 14] 0x00007ffa5d46cce1 C:\Program Files\MATLAB\R2021a\bin\win64\settingscore.dll+01756385 settings::core::Settings::getSettingsByFullName+00000033
[ 15] 0x00007ffa67d714de C:\Program Files\MATLAB\R2021a\bin\win64\libmwgraphics_state.dll+00070878 GraphicsState::OpenGLSettings::OpenGLSettings+00000958
[ 16] 0x00007ffa67d6addd C:\Program Files\MATLAB\R2021a\bin\win64\libmwgraphics_state.dll+00044509 GraphicsState::OpenGLState::initStartupOptions+00000317
[ 17] 0x00007ffa91d24b13 C:\Program Files\MATLAB\R2021a\bin\win64\matlab_startup_plugins\graphics\opengl_startup_plugin\mwopengl_startup_plugin.dll+00019219
[ 18] 0x00007ffa8d450eff C:\Program Files\MATLAB\R2021a\bin\win64\libmwstartup_plugin_initializer.dll+00528127 mwboost::serialization::singleton_module::lock+00015983
[ 19] 0x00007ffa8d42ca7b C:\Program Files\MATLAB\R2021a\bin\win64\libmwstartup_plugin_initializer.dll+00379515
[ 20] 0x00007ffa8d44c658 C:\Program Files\MATLAB\R2021a\bin\win64\libmwstartup_plugin_initializer.dll+00509528 mwboost::serialization::singleton_module::get_lock+00002536
[ 21] 0x00007ffa8d456c8f C:\Program Files\MATLAB\R2021a\bin\win64\libmwstartup_plugin_initializer.dll+00552079 startup_plugins::initializer::initialize+00002767
[ 22] 0x00007ffa8d456a1f C:\Program Files\MATLAB\R2021a\bin\win64\libmwstartup_plugin_initializer.dll+00551455 startup_plugins::initializer::initialize+00002143
[ 23] 0x00007ffa5cacf767 C:\Program Files\MATLAB\R2021a\bin\win64\MVMLocal.dll+00325479 attach_name+00019703
[ 24] 0x00007ffa69e8d823 C:\Program Files\MATLAB\R2021a\bin\win64\mvm.dll+01955875 mvm::detail::SessionImpl::init+00000499
[ 25] 0x00007ffa5cad2ccc C:\Program Files\MATLAB\R2021a\bin\win64\MVMLocal.dll+00339148 make_attachable_once+00003244
[ 26] 0x00007ffa69e8df9f C:\Program Files\MATLAB\R2021a\bin\win64\mvm.dll+01957791 mvm::detail::SessionImpl::initWithOptions+00000911
[ 27] 0x00007ffa69e8ed1a C:\Program Files\MATLAB\R2021a\bin\win64\mvm.dll+01961242 mvm::detail::SessionImpl::runMain+00000074
[ 28] 0x00007ffa69e8f01b C:\Program Files\MATLAB\R2021a\bin\win64\mvm.dll+01962011 mvm::detail::SessionImpl::runMatlabDesktop+00000411
[ 29] 0x00007ff6e61ea3f1 C:\Program Files\MATLAB\R2021a\bin\win64\MATLAB.exe+00041969 mwboost::serialization::singleton_module::unlock+00001745
[ 30] 0x00007ff6e61eb13e C:\Program Files\MATLAB\R2021a\bin\win64\MATLAB.exe+00045374 mwboost::serialization::singleton_module::unlock+00005150
[ 31] 0x00007ffadbca7034 C:\Windows\System32\KERNEL32.DLL+00094260 BaseThreadInitThunk+00000020
[ 32] 0x00007ffadc762651 C:\Windows\SYSTEM32\ntdll.dll+00337489 RtlUserThreadStart+00000033

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