why am i unable to install simscape multibody toolbox for matlab 2019b??

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john
john on 21 Jun 2020
Commented: Ismail Kale on 31 Jul 2020
1) proxy boxes unchecked
2) before also i had tried i.e. by antivirus disabling
3) I tried this too.
Please try running the following from a command prompt, then try the installer again.
setx _JAVA_OPTIONS -Djava.net.preferIPv4Stack=true
setx JAVA_TOOL_OPTIONS -Djava.net.preferIPv4Stack=true
tried !! didnt work
i am getting a this particular error " The process cannot access the file because it is being used by another process)
(Jun 20, 2020 17:54:26) java.io.FileNotFoundException: C:\Program Files\MATLAB\R2019b\bin\win64\D3DCompiler_47.dll (The process cannot access the file because it is being used by another process) "
i have given the request about this issue but no reply
thank you

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