I can't get a license though I have paid
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I have baught MATLAB for Student. But I haven't received a license number yet. What's wrong? I don't see any orders in my personal account in spite of the fact than you have taken my money for the license. So please give my a license number or get my money back.
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Answers (2)
Steven Lord
on 29 May 2020
Please check your spam folder to determine if the email from MathWorks with your installation instructions has been caught there. If not, please contact Customer Service using the telephone icon in the upper-right corner of this page and they can determine why you haven't received the installation instructions and information yet.
3 Comments
Steven Lord
on 1 Jun 2020
I've asked the Customer Service staff to investigate and I expect they'll contact you directly.
Lais Boralli Razza
on 16 May 2022
Hey Guys,
I am facing the same problem. I've payed for a student MATLAB license but I didnt receive any reply from you.
I've already checked my spam and tried to get in touch with you via email, but you reply was only an automatic email.
What should I do?
best,
Lais
2 Comments
Steven Lord
on 16 May 2022
You could call Customer Service. Select your location in the drop-down at the end of the Contact Us page to find the number for the appropriate office.
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