MATLAB Answers

Why do I get error 379 while attempting to activate or log in?

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During activation or log in of MATLAB, I receive the error 379 "No licenses were found"

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 14 Mar 2019
This error is caused due to the use of an incorrect Activation Key within the installer including:
1) If you are using an Activation Key then it may be invalid.
2) If you are using an Activation Key for a license that is LNU only.
This error can also occur if you are trying to log into an LNU prompt with an account that does not have an LNU license.
Please use the correct Activation Key in order to activate MATLAB.

  18 Comments

Walter Roberson
Walter Roberson on 23 Nov 2020
The volunteers who answer questions here do not have access to the licensing database.
If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support.
If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.
Walter Roberson
Walter Roberson on 25 Nov 2020
The volunteers do not have any activation keys to give out.
If your license is from a university, contact the university. If your license is from an organization that you work for, then contact the support staff of the organization. If you purchased your license directly from Mathworks, then contact Mathworks Support for installation assistance.

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More Answers (45)


Jusu Kamara
Jusu Kamara on 29 Aug 2019
Hello dear,
I cannot get access the matLab

  1 Comment

Colin Fraser
Colin Fraser on 12 Sep 2019
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Colin Fraser

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Pawel Kurzydlo
Pawel Kurzydlo on 18 Oct 2019
Edited: Walter Roberson on 24 Dec 2019
I don't have an activation key but I have id number. I haven't been prompted to enter id. What should I do?
  • When prompted, sign in as pa.kurzydlo@gmail.com and select license id 6XXXXXXXX7
Select your license

  1 Comment

Colin Fraser
Colin Fraser on 23 Oct 2019
Hi,
If you are still experiencing this issue, please contact MathWorks support:
-Colin Fraser

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Aldo D'Amico
Aldo D'Amico on 29 Jan 2020
hola.tengo matlab r2012a y me pide una activation key.tenia entendido que este software era gratuito

  1 Comment

Walter Roberson
Walter Roberson on 16 Feb 2020
In R2012a, serial numbers were still used instead of Activation Keys. You should contact Mathworks Support if you need assistance in finding your serial number.

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alan javier sanabria garcía
como diseño mi clave

  1 Comment

Walter Roberson
Walter Roberson on 24 Feb 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Seetsa Mokoma
Seetsa Mokoma on 5 Mar 2020
i don,t know

  1 Comment

Walter Roberson
Walter Roberson on 5 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Sarah Ali
Sarah Ali on 6 Mar 2020
yes

  1 Comment

Walter Roberson
Walter Roberson on 6 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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ivonne patiño
ivonne patiño on 6 Mar 2020
no se

  1 Comment

Walter Roberson
Walter Roberson on 6 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

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Ahmed Ghanim Glayl
Ahmed Ghanim Glayl on 7 Mar 2020
please i need the key for active

  1 Comment

Walter Roberson
Walter Roberson on 7 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.
Note: There are no free licenses for MATLAB, except for winning a contest or writing a book about MATLAB.

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FAKHER UL DIN
FAKHER UL DIN on 18 Mar 2020
how to get the activation key for my Matlab

  1 Comment

Walter Roberson
Walter Roberson on 18 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance. The volunteers who answer questions here do not have access to the license database.

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Noura Ahmed
Noura Ahmed on 22 Mar 2020
where we get activation key

  1 Comment

Walter Roberson
Walter Roberson on 22 Mar 2020
If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance. The volunteers who answer questions here do not have access to the license database.

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Ulziiburen Sergelen
Ulziiburen Sergelen on 3 Apr 2020
hi, how do enter? I don't know
what is it licence and activite key?

  1 Comment

Walter Roberson
Walter Roberson on 4 Apr 2020
When you have an individual MATLAB license associated with your MATLAB Central account, then when you go through installation, you will be prompted for your MATLAB Central account username and password. When you supply those, then the installation procedure will connect to Mathworks and find a list of license numbers associated with your account, and will ask you which one of those to use.
For information about linking an individual license or activation key to your account, see
If you have a student license then instead of a license number, there might be an activation key associated with your account. An activation key is a list of 20 (I think it is) letters and numbers, that you have to type in in order to authenticate your access.
If you installing to an offline system, then you might need a File Installation Key instead. Those are a bit more complicated to retrieve; https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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guillermo supelano carvajal
Edited: Walter Roberson on 10 Apr 2020
no logro activar el producto me suministraron trial number 7xxxxxxxx y

  1 Comment

Walter Roberson
Walter Roberson on 10 Apr 2020
Please contact Mathworks Support for installation assistance.

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amin safari
amin safari on 15 Apr 2020
matlab give error 379

  1 Comment

Walter Roberson
Walter Roberson on 15 Apr 2020
Please contact Mathworks Support for installation assistance. The volunteers who answer questions here do not have access to the license database.

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Gerardo Hernandez
Gerardo Hernandez on 3 Jun 2020
can you help me, i would like to learn MATLAB

  1 Comment

Walter Roberson
Walter Roberson on 3 Jun 2020
The volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Support for free installation assistance.

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md sharif
md sharif on 2 Oct 2020
Error 379: Invalid Activation Key (379). For help resolving this issue, see this

  1 Comment

Walter Roberson
Walter Roberson on 11 Oct 2020
https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#comment_811754

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Cesar Arca Martinez
Cesar Arca Martinez on 11 Oct 2020
I need the activation key - my email is carcam@ucvvirtual.edu.pe

  1 Comment

Walter Roberson
Walter Roberson on 11 Oct 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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Diana Nushrah Diana Nushrah
I need a activation key - my email is diananushrah99@gmail.com

  1 Comment

Walter Roberson
Walter Roberson on 1 Nov 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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Miguel corona palacios
Miguel corona palacios on 1 Nov 2020
i need a activacion key, please, my email is miguel.corona2859@alumnos.udg.mx

  1 Comment

Walter Roberson
Walter Roberson on 1 Nov 2020
https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

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SHAMSUL ALAM
SHAMSUL ALAM on 4 Nov 2020
I need a activation key, email: shamsulsohag@gmail.com

  3 Comments

Walter Roberson
Walter Roberson on 5 Nov 2020
The volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Support for free installation assistance.
Walter Roberson
Walter Roberson on 14 Nov 2020
I do not have any activation keys to give out. Almost none of the volunteers who answer questions here have activation keys to give out -- even the volunteers who happen to be Mathworks employees mostly do not work with the license department.
About three years from now or so, Mathworks Support will read your posting, and will reply to you that you should contact Mathworks Support for free installation assistance.
If you do not want to wait about 3 years for Mathworks to tell you to contact Support, then I recommend that you read https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license and contact the person who purchased the license on your behalf, or contact Mathworks support yourself if you are the person who made the purchase.

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NGARE AGUID ADOUM
NGARE AGUID ADOUM on 16 Nov 2020
je ne pas recu ma licence pour l'installaton

  1 Comment

Walter Roberson
Walter Roberson on 20 Nov 2020
The volunteers who answer questions here do not have access to the licensing database.
If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support.
If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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southiphavanh thavone
southiphavanh thavone on 23 Nov 2020
help of error 379🙏🏻
my email: jithavone99@gmail.com

  1 Comment

Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Sign in to comment.


Martin Rodriguez
Martin Rodriguez on 23 Nov 2020
Cordial saludo necesito una clave de activacion, por favor, mi correo es mrodriguezg1@unadvirtual.edu.co

  1 Comment

Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Sign in to comment.


Adriana Febre Villa
Adriana Febre Villa on 23 Nov 2020
I need the activation key - my email is afebrevi11@ucvvirtual.edu.pe

  1 Comment

Walter Roberson
Walter Roberson on 24 Nov 2020
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Othman Aden
Othman Aden on 13 Dec 2020
Activation Key

  5 Comments

Show 2 older comments
Walter Roberson
Walter Roberson on 25 Dec 2020
If you purchased from Mathworks directly then your sales order should have sent you appropriate activation information. Otherwise the organization that you got the software from needs to supply the activation information

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RATHIKRINDA YEDUKONDALU
RATHIKRINDA YEDUKONDALU on 27 Dec 2020
activation code

  2 Comments

Walter Roberson
Walter Roberson on 27 Dec 2020
If you purchased from Mathworks directly then your sales order should have sent you appropriate activation information. Otherwise the organization that you got the software from needs to supply the activation information

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sakthi v
sakthi v on 5 Jan 2021
i need activation code

  3 Comments

Walter Roberson
Walter Roberson on 5 Jan 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Sign in to comment.


Vasileios Koulountzos
Vasileios Koulountzos on 10 Jan 2021
ACTIVATION KEY

  1 Comment

Walter Roberson
Walter Roberson on 10 Jan 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Sign in to comment.


Ghizlane Kacemy
Ghizlane Kacemy on 24 Jan 2021
Why do I get error 379 while attempting to activate or log in?

  1 Comment

Walter Roberson
Walter Roberson on 24 Jan 2021
The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

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Carl Vincent Rayos
Carl Vincent Rayos on 10 Feb 2021 at 7:31
i want activation code

  1 Comment

Walter Roberson
Walter Roberson on 10 Feb 2021 at 14:55
group = repmat('%1x', 1, 5);
fmt = ['Activation key: ', repmat([group '-'], 1, 4), group];
fprintf(fmt, randi([0,15],1,25))
Activation key: e39b8-b8447-3f2e9-2bb31-7897b

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