matlab already has an end licenced user for my licence I just bought, how?

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I think the title is self explanatory whenever I try to put my licence on it says that it can't associate it with my email. it tells me that it is already associated with another account.
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dpb on 5 Sep 2018
Contact TMW Sales/Support for installation and licensing issues at the "Contact Us" link at top of page.
Answers is NOT an official support venue.

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Accepted Answer

Andreas Goser
Andreas Goser on 5 Sep 2018
Based on the email address that is associated with the MathWorks Account you asked this question with, you are not associated to a license. Which raises my concern you did not purchase MATLAB from MathWorks, whoch again could be part of the problem.

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