Why do I receive an Error regarding third party software when Downloading or Installing a support package?

Why do I get an Error regarding third-party software when Downloading or Installing a support package?

Example: Failed to install the third-party software

Answer 1

[MathWorks Support Team]

Errors regarding third-party software received during support package installation are usually resolved by performing a clean installation of the support package or by following the offline support package installation method.

How do I perform a clean re-installation of a Support Package?

If you are still experiencing this error, try an offline installation:

How do I Download and Install a Support Package on an Offline Machine?

If neither of the previous solutions work, please contact MathWorks Support and provide us with a copy of your log file:

Where are the Installation, Activation, & Service Host log files located for MATLAB?

Note

: The following Support Package is currently unable to be installed on an offline computer and requires an internet connection:

• UAV Toolbox Support Package for PX4 Autopilots

[Arafat Mukasa]

Also, please consider the following, am very sure it might. I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.

[Andres Gonzalez]

Very good suggestion! This happened to me when trying to install support packages at home and it was just impossible, but at work it went smoothly.

[cui]

The domestic Internet speed is too slow to access foreign servers and is prone to errors. It is strong recommended that Mathworks put the third-party package on google drive or baidu network disk.

The vast majority of Chinese people cannot access (the download speed is abnormally slow)

[cui]

I Download and Install a Support Package on an Offline Machine,still need download packages,when i download arduino support package, it errors:

----------------C:\Users\myname\AppData\Local\Temp\mathworks_myname.log---------------------------

(十月 28, 2020 16:27:04) Download Error: Failed to download the third-party software: Adafruit BNO055 Sensor Library

This is required by:MATLAB Support Package for Arduino Hardware

To resolve this issue, see this MATLAB Answer.

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:275)

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.downloadSP(DownloadAPI.java:110)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:149)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:141)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSPEntryPointWithOverrides(SSIDownloadAndInstallServiceBridgeImpl.java:89)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.startDownloadAndInstall(SSIDownloadAndInstallServiceBridgeImpl.java:46)

at com.mathworks.supportsoftwareinstaller.services.DownloadAndInstallService.downloadAndInstallSPEntryPoint(DownloadAndInstallService.java:23)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)

at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)

at com.mathworks.connector.cosg.impl.CosgServiceProvider.deliver(CosgServiceProvider.java:76)

at com.mathworks.connector.impl.ConnectorImpl.handle(ConnectorImpl.java:64)

at com.mathworks.connector.impl.ContextImpl.handle(ContextImpl.java:182)

at com.mathworks.connector.native_bridge.impl.NativeBridgeImpl.handle(NativeBridgeImpl.java:25)

at com.mathworks.connector.native_bridge.NativeBridge.fromNative(NativeBridge.java:23)

Caused by: java.lang.Exception: 3P Download: 3p\adafruitbno055.instrset_win64_1582677917: connect timed out

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:274)

... 17 more

(十月 28, 2020 16:27:04) SSI downloadAndInstallSP Response: {"exception": {"cause":"3P Download: 3p\\adafruitbno055.instrset_win64_1582677917: connect timed out","title":"Download Error","message":"Failed to download the third-party software: Adafruit BNO055 Sensor Library

This is required by:MATLAB Support Package for Arduino Hardware

To resolve this issue, see this MATLAB Answer.","type":"ERROR"}}

-------------------------contact MathWorks support------------------------------------------

no next step ???

[Colin Fraser]

If you are still experiencing this issue, please create a service request below.

https://www.mathworks.com/support/contact_us.html

-Colin Fraser

[xioabo li]

@cui I met the same situation, when I download third-party package, the download speed from 22Mb/s became to 0.1Mb/s. BTW, I use the Ether Internet.

[Mostafa Hamidi]

in log file:

Starting Download: https://github.com/adafruit/Adafruit_BNO055/archive/1.1.8.zip

(May 17, 2021 15:29:54) java.lang.RuntimeException: HTTP request failed exception

at com.mathworks.install.java_downloader_utils.NativeDownloader.download(Native Method)

at com.mathworks.instructionset.command.DownloadCommand.download(DownloadCommand.java:58)

at com.mathworks.instructionset.command.DownloadCommand.execute(DownloadCommand.java:43)

at com.mathworks.instructionset.InstructionSetProcessor.processDownloadInstruction(InstructionSetProcessor.java:152)

at com.mathworks.instructionset.InstructionSet.downloadToFolder(InstructionSet.java:332)

at com.mathworks.supportsoftwareinstaller.api.SupportSoftwareInstallerUtils.download3PToFolderByInstructionSet(SupportSoftwareInstallerUtils.java:163)

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:264)

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.downloadSP(DownloadAPI.java:110)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:149)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadSupportPackageAndLauncher(SSIDownloadAndInstallServiceBridgeImpl.java:164)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSPEntryPointWithOverrides(SSIDownloadAndInstallServiceBridgeImpl.java:84)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.startDownloadAndInstall(SSIDownloadAndInstallServiceBridgeImpl.java:46)

at com.mathworks.supportsoftwareinstaller.services.DownloadAndInstallService.downloadAndInstallSPEntryPoint(DownloadAndInstallService.java:23)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)

at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)

at com.mathworks.connector.cosg.impl.CosgServiceProvider.deliver(CosgServiceProvider.java:76)

at com.mathworks.connector.impl.ConnectorImpl.handle(ConnectorImpl.java:64)

at com.mathworks.connector.impl.ContextImpl.handle(ContextImpl.java:182)

at com.mathworks.connector.native_bridge.impl.NativeBridgeImpl.handle(NativeBridgeImpl.java:25)

at com.mathworks.connector.native_bridge.NativeBridge.fromNative(NativeBridge.java:23)

I used your answer but didnt work...

what should i do?

[Colin Fraser]

If you are still experiencing this issue, please create a service request below.

https://www.mathworks.com/support/contact_us.html

-Colin Fraser

Answer 2

[arsha rathi]

Hello,

I am getting following error while downloading any support package in MATLAB 2017a. Please help me for fixing this problem.

Thank you.

[hayat Sheta]

Why l get error

[Manobal M]

Instead of trying to download via matlab software, Please try downloading after logging into your matlab account and then search for the same and download or install. In matlab login page goto my account and type in the search mathworks <name of addon>, then it opens matlab and addon consecutively. Hope this works.

[Thao D Le]

Please download new version etc R2021a, you can install.

[Luis Francisco Lévano Puma]

al veces son las librerías que incluiste, en el mío no quería el CAN

[asanka]

we also face this problems, so please help us, we are in the exam hall

Answer 3

[Zhengyi Tong]

Change your network !!! 换个网络连接，就能成功！！

I changed WIFI to the hotspot of my mobile phone, guess what????

SUCCESS!! (I have tried many other ways but they all didn't work)

[Hugo Alonso Cámara]

Wow, this is the only way it works. Thanks a lot.

[浩浩 柳]

Do you need to delete the folder of the previous installation packages,In the supportpackages in disk c.Thank U fou your reply.

[Walter Roberson]

No, you would not typically need to delete the already-installed versions of support packages that were successfully installed.

[MUHAMMAD SHUKRI AZIZI BIN RAZAK]

it works !!! Thank You Zhengyi Tong

[s]

good luck for you!

Answer 4

[llambert]

Warum erhalte ich eine Fehlermeldung bezüglich Software von Drittanbietern, wenn ich ein Supportpaket herunterlade oder installiere?

Answer 5

[Arafat Mukasa]

I faced the same problem while installing several support packages such as Matlab and simulink for Arduino. I strongly suggest you use an internet connection that is very fast (I recommend you use Ethernet/cable instead of wi-fi). This is what I did and the entire process was a success. Please let your fist priority be a super fast internet connection before seeking out for advanced solutions such as proxy/firewall settings. Am very optimistic this will help since it helped me too. Wish you all the best.

Answer 6

[febin m]

(Feb 12, 2019 16:10:52) SSI downloadAndInstallSP Response: {"exception": {"message":"There was a problem downloading the third-party software. To resolve this issue, contact Technical Support","title":"Download Error","cause":"Received fatal alert: protocol_version"}}

can you help me with this problem

[Justin Ghetti]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

https://www.mathworks.com/support/contact_us.html

-Justin

Answer 7

[Birtukan Temesgen]

the problem is installing the third party software

[Colin Fraser]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

https://www.mathworks.com/support/contact_us.html

-Colin Fraser

Answer 8

[Wenshan He]

How can I fix it,Please help

[Rik]

I would recommend posting this as a separate question. I can't read Chinese, so I don't understand most of that screenshot. Make sure you follow any advice in this window, and also to mention the result in your question.

Because this is not an answer it should be deleted.

[Shanxin Chen]

我遇到跟你相似的问题的解决方案是翻墙

[cui]

国内网速访问国外服务器太慢了，容易出错，建议mathworks把第三方包放在google drive或者baidu网盘

[cui]

The domestic Internet speed is too slow to access foreign servers and is prone to errors. It is recommended that Mathworks put the third-party package on google drive or baidu network disk

[xiaojun zhang]

你们是怎么解决这个问题的

[kuntai 李]

请问是怎么解决的

[浩楠 孙]

请问怎么解决的？

[yujie mao]

请问如何解决？

[SHUANGHUA]

我也是一样的问题， so do i

[dejun niu]

请问最后怎么解决的？？

Answer 9

[Emiliano Marachlian]

Hello I am trying to install the arduino package support in my matlab R2018b but I am having the same problem:

----------------

Download Error

Failed to download the third-party software:

• Arduino software

This is required by:

• MATLAB Support Package for Arduino Hardware

To resolve this issue, see this MATLAB Answer.

---------------

Could you help me, because it is supouse that this error should not apear in versions up to R2017, doesn't it?

thanks,

Emiliano

[Colin Fraser]

I would contact us by making a service request below. Send us an installation log and we'll be able to help you.

https://www.mathworks.com/support/contact_us.html

-Colin Fraser

Answer 10

[Maab Fathi]

i met this error ? how can i install it to run lte5g.mlpkginstall file in matlab R2019a?

[Ahammad basha Dudekula]

Ok, This may be an issue that can be resolved by following the below instructions given in below link,

https://www.mathworks.com/support/bugreports/1741173

download the .zip attachment shown in screenshot

Go into .zip folder ‘attachment_1741173_13b_through_17a_win64_2018-03-08.zip\bin\win64’ and copy the ‘java.opts’ and paste it in the MATLAB root folder, which is ‘C:\Program Files\MATLAB\R2017a\bin\win64’. Similarly, copy the ‘bugreport’ folder in the above .zip file and paste it in ‘C:\Program Files\MATLAB\R2017a’ folder. This procedure will allow for installing any third party tools in 2017a version.

Hope this helps.

Basha.

[srini venkat]

Hey, is there a similar procedure for 2021a version? if so where can i find the specific zip file for 2021a?

[Walter Roberson]

This process is not required in R2021a. It was required because older versions of MATLAB used an older security protocol to access resources but the security protocol got removed world-wide, so the older versions needed to be told to use a newer protocol. Newer versions of MATLAB use the newer protocol anyhow.

Answer 11

[suwarmin suwarmin]

Hardware NI did not conected.

Answer 12

[Mostafa Hamidi]

I have the same problem, Logs:

(May 17, 2021 14:23:20) Starting Download: https://github.com/arduino-libraries/MKRMotorCarrier/archive/1.0.1.zip

(May 17, 2021 14:23:20) java.lang.RuntimeException: HTTP request failed exception

at com.mathworks.install.java_downloader_utils.NativeDownloader.download(Native Method)

at com.mathworks.instructionset.command.DownloadCommand.download(DownloadCommand.java:58)

at com.mathworks.instructionset.command.DownloadCommand.execute(DownloadCommand.java:43)

at com.mathworks.instructionset.InstructionSetProcessor.processDownloadInstruction(InstructionSetProcessor.java:152)

at com.mathworks.instructionset.InstructionSet.downloadToFolder(InstructionSet.java:332)

at com.mathworks.supportsoftwareinstaller.api.SupportSoftwareInstallerUtils.download3PToFolderByInstructionSet(SupportSoftwareInstallerUtils.java:163)

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.download3pContent(DownloadAPI.java:264)

at com.mathworks.supportsoftwareinstaller.api.DownloadAPI.downloadSP(DownloadAPI.java:110)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:149)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSupportPackage(SSIDownloadAndInstallServiceBridgeImpl.java:141)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.downloadAndInstallSPEntryPointWithOverrides(SSIDownloadAndInstallServiceBridgeImpl.java:89)

at com.mathworks.supportsoftwareinstaller.servicebridge_impl.SSIDownloadAndInstallServiceBridgeImpl.startDownloadAndInstall(SSIDownloadAndInstallServiceBridgeImpl.java:46)

at com.mathworks.supportsoftwareinstaller.services.DownloadAndInstallService.downloadAndInstallSPEntryPoint(DownloadAndInstallService.java:23)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:24)

at com.mathworks.installservicehandler.JsonPassThroughResponseWrapper.getData(JsonPassThroughResponseWrapper.java:10)

at com.mathworks.connector.cosg.impl.CosgServiceProvider.deliver(CosgServiceProvider.java:76)

at com.mathworks.connector.impl.ConnectorImpl.handle(ConnectorImpl.java:64)

at com.mathworks.connector.impl.ContextImpl.handle(ContextImpl.java:182)

at com.mathworks.connector.native_bridge.impl.NativeBridgeImpl.handle(NativeBridgeImpl.java:25)

at com.mathworks.connector.native_bridge.NativeBridge.fromNative(NativeBridge.java:23)

is there anyone who has solved this?

Answer 13

[marco esteban lopez maldonado]

i went to a technician for help and he solved the issue and he said me that it was a problem with the licence

Answer 14

[埃博拉酱]

Why is this function still so stupid till now? How many versions and years have passed? Are there any staffs really working on this? Or just some poor supporters muddling along?

Answer 15

[Michael Lengenfelder]

Hi all,

how can this solved.

Please give an clear answer.

Thx in advance.

Regards

Michael

[Walter Roberson]

There are a number of different possible causes. The only "clear" answer we can give is that you should contact Mathworks Support.

Answer 16

[mohamed abdelsalam]

you should make sure that you installed all necessary libraries and the used software, arduino or else.

Answer 17

[victor escobar guerrero]

[Rik]

Did you try the suggested solution?

[mathLab raspberry]

Why do I receive an Error regarding third party software when Downloading or Installing a support package?

[Walter Roberson]

@mathLab raspberry

The Moon was in the Seventh House,

Jupiter aligned with Mars,

And SnugglePaws Katz IV accidentally batted a server "Off" switch during a database commit.

Shipping of the backup tapes to restore the server is delayed because of the recent holiday.

Answer 18

[Erhan Eryigit]

https://www.mathworks.com/support/install/support-software-downloader.html?s_tid=srchtitle

Download the "SupportSoftwareDownloader_R2021b_win64" application from this link. then run this application. Download the package you want. then download the package again from matlab.(matlab>>add-ons>>get hardware spport)

[Cyrus]

Thank you very much for sharing, but still not working lol

Answer 19

[Lauren Gillis]

I keep getting this error... Any suggestion in how to resolve this?

Answer 20

[llambert]

There was a problem downloading the third-party software

Answer 21

[Dirman Hanafi]

I am facing with this problem, any body can help me?

Answer 22

[Gabriel Hernandez]

Incredible. Paid software. It's 2023 and after performing a clean install of R2022b, it redirects me to a 7 year old answer.

And dear staff team, please spare yourselves the copy pasted bot answer telling me to contact the support team

[James]

Hi Gabriel,

Most cases we work with have this issue caused by firewalls or antivirus software blocking the download and/or installation of the third-party content needed in the Support Package. If you have control over these things, we recommend lowering them. If you don't, then we suggest you use the Support Package Downloader on a network and/or computer that does not have these limitations. This will allow you to download the Support Package separately and then perform installation in your desired environment.

We often suggest people to contact us since it is easier to overcome these issues in a one-on-one setting. Although the original answer was from 7 years ago, it has been modified over a dozen times since then.

Best,

James

[Walter Roberson]

From a reply I made a few years ago https://www.mathworks.com/matlabcentral/answers/100496-why-do-i-receive-license-manager-error-8#comment_377138

I estimate that it would take me about a month or two months of full time effort to create a suitable video, as I would have to research all of the possibilities, load all of the different operating systems, figure out how all of those operating systems worked, research all the various ways things could go wrong. Make that three months full time work, perhaps four. Plus the time to learn video editing, and the cost of buying the various operating systems to experiment with. I am sure I would have learned a lot by the end, but keep in mind that during that time I would not be answering Questions here because I would be busy working on the video to answer one Question. A Question that Mathworks Support might already know the answer to for any particular operating system and release.

... except that I forgot back then about the fact that I would also need to purchase and test all available firewalls so that I could give advice on how to debug each of them. Oh, and several different versions of each firewall since items tend to move around.

Whether something works or not in Windows can depend on the exact set of security patches installed, and the exact quarterly release installed, and on the exact order of installation. A famous example of that was that originally SDK 7.0 could not be installed on clean installs of Windows 10 because Windows 10 installed .NET 4 and would not permit .NET 3.x to be installed -- but if you reinstalled Windows 7 and installed .NET 3 and upgraded to Windows 10 then you could install SDK 7.0 after because the upgrade would not remove .NET 3. Historically some of the security patches have acted the same way, that once you had installed a particular security patch you could not install some DLL or other security patch even if you then removed the blocking security patch.

... and any post from Mathworks that tries to define all the possibilities so that people do not have to contact Mathworks Support would have to cover all such cases. Because there are still Windows XP users running MATLAB 6.5 out there.