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Why does MATLAB crash on startup after recent (Feb 2016) Windows Updates?

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Why does MATLAB crash upon startup after having updated my Windows operating system?

Accepted Answer

MathWorks Support Team
MathWorks Support Team on 21 Feb 2021
Edited: MathWorks Support Team on 2 Mar 2021
After the recent (Feb 2016) Windows updates KB3126587, KB3134814, KB3126593, KB3127220,  KB3140735, KB3140410 users have reported experiencing MATLAB crashing while trying to start. Upon further investigation, it was determined that the crashes are due to the way that some third-party programs handle 64-bit addressing. Although the bugs in the third-party programs existed before the Windows updates, these updates increased the chances of running into these third-party bugs more frequently.
There are three possible workarounds to prevent MATLAB from crashing:
  1. Update the third party program(s). In some cases, installing the latest version of the program(s) will resolve the issue.
  2. Remove the third party program(s). It may be helpful to contact the Technical Support department of the company that provided you with the software.
  3. Remove the Windows updates: KB3126587, KB3134814, KB3126593, KB3127220, KB3140735, KB3140410. Please consult with your IT department as this may not be desirable.
The following programs (and their library names) are known to be affected by this issue:
- Avast (snxhk64.dll)
- Avecto Defendpoint (PGHook.dll)
- COMODO Internet Security (guard64.dll)
- CNTSOFT S-USB Library SecuYouUSB (secuyou.dll)
- ESCORT Samsung SDSE (NSCCOR0364.dll)
- Impero (ImperoInj64.dll)
- INCOPS III (icdcnl64.dll)
- NASCA (NSCCOR0364.dll)
- NCG Software (NcgSecutiry64_v20140407.dll)
- NDDigital n-Billing (n-ControlSpoolMonitor64.dll)
- Net Protector AntiVirus (Avfort64.dll,Zvfort64.dll)
- Panda Security (sysHelper64.dll)
- PaperSecu (paperhk64.dll)
- PharosSystems BluePrint, Beacon (AppProfiler.x64.dll, PharosSystems.PrintAgent.AppProfiler.x64.dll, PharosSystems.Blueprint.AppProfiler.x64.dll)
- Print Audit 6 (pa6wtrak64.dll)
- Ricoh PCS Director (pa6wtrak64.dll)
- Spybot Search and Destroy 2 (SDHook64.dll)
- Trusteer Rapport (rooksbas_x64.dll)
- WaterWall (printhk64.dll)
If you do not have any of these programs, please contact MathWorks Support:

More Answers (1)

Debasish Maitra
Debasish Maitra on 1 Dec 2019
Edited: MathWorks Support Team on 1 Feb 2021
I find Matlab 2016a continuously crashing and giving the following log:
MATLAB crash file:C:\Users\DEBASI~1\AppData\Local\Temp\matlab_crash_dump.9824-1:
------------------------------------------------------------------------
Assertion detected at Sun Dec 01 17:27:29 2019
------------------------------------------------------------------------
Configuration:
Crash Decoding : Disabled
Crash Mode : continue (default)
Current Graphics Driver: Unknown software
Default Encoding : windows-1252
Graphics card 1 : Advanced Micro Devices, Inc. ( 0x1002 ) Radeon (TM) R5 M430 Version 21.19.128.4
Graphics card 2 : Intel Corporation ( 0x8086 ) Intel(R) HD Graphics 620 Version 24.20.100.6286
Host Name : Delllpt181D
Java Crash Report : C:\Users\DEBASI~1\AppData\Local\Temp\hs_error_pid9824.log
MATLAB Architecture : win64
MATLAB Root : C:\Program Files\MATLAB\R2016a
MATLAB Version : 9.0.0.341360 (R2016a)
OpenGL : software
Operating System : Microsoft Windows 10 Pro
Processor ID : x86 Family 6 Model 142 Stepping 9, GenuineIntel
Virtual Machine : Java 1.7.0_60-b19 with Oracle Corporation Java HotSpot(TM) 64-Bit Server VM mixed mode
Window System : Version 10.0 (Build 18362)
Fault Count: 1
Assertion in void __cdecl `anonymous-namespace'::mwJavaAbort(void) at b:\matlab\src\jmi\jmi\javainit.cpp line 1389:
Fatal Java Exception. See Java Crash Report for details.
Register State (captured):
RAX = 00000000fe9dd001 RBX = 0000000000000000
RCX = 0000000168022150 RDX = 0000000000000000
RSP = 0000000168021cc0 RBP = 000000001d16d8a0
RSI = 0000000168022790 RDI = 00000000fe9ccfb8
R8 = 000000000be1a460 R9 = 00007ff839fc0000
R10 = 0000000000000011 R11 = 00000000d5fd84d0
R12 = 000000001d16d8a0 R13 = 0000000168023900
R14 = 00000000fe9dd088 R15 = 00000000fe9dd008
RIP = 00000000fe80961a EFL = 00000206
CS = 0033 FS = 0053 GS = 002b
Stack Trace (captured):
[ 0] 0x00000000fe80961a C:\Program Files\MATLAB\R2016a\bin\win64\libmwfl.dll+00103962
[ 1] 0x00000000fe805b58 C:\Program Files\MATLAB\R2016a\bin\win64\libmwfl.dll+00088920
[ 2] 0x00000000fe8054a7 C:\Program Files\MATLAB\R2016a\bin\win64\libmwfl.dll+00087207
[ 3] 0x00000000fe809068 C:\Program Files\MATLAB\R2016a\bin\win64\libmwfl.dll+00102504
[ 4] 0x000000001d10ffc7 C:\Program Files\MATLAB\R2016a\bin\win64\jmi.dll+00589767
[ 5] 0x0000000064247b6d C:\Program Files\MATLAB\R2016a\sys\java\jre\win64\jre\bin\server\jvm.dll+02390893
[ 6] 0x0000000064230ad8 C:\Program Files\MATLAB\R2016a\sys\java\jre\win64\jre\bin\server\jvm.dll+02296536
[ 7] 0x00000000642488e6 C:\Program Files\MATLAB\R2016a\sys\java\jre\win64\jre\bin\server\jvm.dll+02394342
[ 8] 0x000000006424c2d8 C:\Program Files\MATLAB\R2016a\sys\java\jre\win64\jre\bin\server\jvm.dll+02409176
[ 9] 0x00000000642e3a48 C:\Program Files\MATLAB\R2016a\sys\java\jre\win64\jre\bin\server\jvm.dll+03029576
[ 10] 0x00007ff85a6811ff C:\WINDOWS\SYSTEM32\ntdll.dll+00659967
[ 11] 0x00007ff85a64a289 C:\WINDOWS\SYSTEM32\ntdll.dll+00434825
[ 12] 0x00007ff85a67fe6e C:\WINDOWS\SYSTEM32\ntdll.dll+00654958
[ 13] 0x0000000125d206be C:\WINDOWS\System32\DriverStore\FileRepository\c0308878.inf_amd64_79c2f81f9ef16d16\atio6axx.dll+16254654
[ 14] 0x0000000125d20686 C:\WINDOWS\System32\DriverStore\FileRepository\c0308878.inf_amd64_79c2f81f9ef16d16\atio6axx.dll+16254598
[ 15] 0x000000012501ec7d C:\WINDOWS\System32\DriverStore\FileRepository\c0308878.inf_amd64_79c2f81f9ef16d16\atio6axx.dll+02616445
[ 16] 0x0000000125b8c3b1 C:\WINDOWS\System32\DriverStore\FileRepository\c0308878.inf_amd64_79c2f81f9ef16d16\atio6axx.dll+14599089
[ 17] 0x0000000125b8c588 C:\WINDOWS\System32\DriverStore\FileRepository\c0308878.inf_amd64_79c2f81f9ef16d16\atio6axx.dll+14599560
[ 18] 0x0000000125b8bfa8 C:\WINDOWS\System32\DriverStore\FileRepository\c0308878.inf_amd64_79c2f81f9ef16d16\atio6axx.dll+14598056
[ 19] 0x0000000124ef193b C:\WINDOWS\System32\DriverStore\FileRepository\c0308878.inf_amd64_79c2f81f9ef16d16\atio6axx.dll+01382715
[ 20] 0x0000000124ef0c67 C:\WINDOWS\System32\DriverStore\FileRepository\c0308878.inf_amd64_79c2f81f9ef16d16\atio6axx.dll+01379431
[ 21] 0x00007ff841eea94c C:\WINDOWS\SYSTEM32\OPENGL32.dll+00174412
[ 22] 0x00007ff841eead5d C:\WINDOWS\SYSTEM32\OPENGL32.dll+00175453
[ 23] 0x00007ff841f04f79 C:\WINDOWS\SYSTEM32\OPENGL32.dll+00282489
[ 24] 0x00007ff857de47ec C:\WINDOWS\System32\gdi32full.dll+00477164
[ 25] 0x000000003ae53150 <unknown-module>+00000000
[ 26] 0x00000007e4889818 <unknown-module>+00000000
[ 27] 0x000000016802f2c0 <unknown-module>+00000000
[ 28] 0x00000007e4886878 <unknown-module>+00000000
[ 29] 0x000000003ae46274 <unknown-module>+00000000
If this problem is reproducible, please submit a Service Request via:
https://www.mathworks.com/support/contact_us.html
A technical support engineer might contact you with further information.
Thank you for your help.

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