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Organization Sign-in portal not popping up

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Sukhpreet Singh
Sukhpreet Singh on 8 Sep 2024
Commented: Harun on 26 Oct 2024 at 10:05
When I try to open Matlab Desktop 2024a it asks me to sign in and when i type my email it says "Sign into your organization's portal to proceed." but there is not Organization portal popping up for me to sign in
  7 Comments
Andrej Sarjas
Andrej Sarjas on 9 Oct 2024 at 13:20
It was the same issue as Brian: no window at all. This happened after the update of Win11. In my case, I have had to run settings and select the default app(browser) for opening the .shtml files. Now it works.
I hope it will help to save hours to overcome this issue!
Harun
Harun on 26 Oct 2024 at 10:05
@Andrej Sarjas i tried your solution but i doesnt work for me. Still no PopUp for the Version 2024b

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Answers (3)

Marco Riani
Marco Riani on 14 Sep 2024
Edited: Marco Riani on 14 Sep 2024
After spending one hour and trying different solutions I found that this is indeed a known issue
As written in the link I solved the problem closing the blank pop up window and generating a one time password.
This is just to avoid anyone else spending one hour in frustation.
  2 Comments
Justin Self
Justin Self on 18 Oct 2024 at 23:34
This is the correct answer! Thank you; helped me out on 2023b.

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Mohammed
Mohammed on 10 Oct 2024 at 1:01
I faced the same problem, I had a blanck page that is supposed to sign in. When I clicked on the page, nothing happened. However, when I toggled on the Matlab icon then right-clicked on the blanck page, I clicked on maxmize and was taken to my organization page.

Brian Bingham
Brian Bingham on 10 Oct 2024 at 15:08
Edited: Brian Bingham on 10 Oct 2024 at 15:10
I think there are many possible root causes of this behaviors, so there may not be one definitive answer to to address the behavior.
Cause:
With the help of Mathworks support (they did an amazing job) we were able to indentify that the issue was being caused by a an issue with the pseudorandom number generator on my CPU (a Ryzen 9). This article, included tools to verify that the CPU was not patched: https://arstechnica.com/gadgets/2019/10/how-a-months-old-amd-microcode-bug-destroyed-my-weekend/
This was unexpected as this computer has worked for ~5 years on lots of non-MATLAB development projects. I had even installed older versions of MATLAB in the past without problems.
Solution:
I was able to update the BIOS firmware on the MSI motherboard using these directions: https://www.msi.com/Motherboard/MPG-X570-GAMING-PRO-CARBON-WIFI/support
Luckily the MSI BIOS included the new microcode for the Ryzen 9 3900 CPU.
After the BIOS flash update the RAND errors disappeared and I was able to install MATLAB/Simulink as expected.
This took weeks to sort out, so hopefully this post might save someone some time down the road.
  4 Comments
Walter Roberson
Walter Roberson on 16 Oct 2024 at 17:54
Wow, that's an obscure problem!
Brian Bingham
Brian Bingham on 16 Oct 2024 at 19:19
Yes - it was obscure. Kuddos to the support team for sticking with it and parsing the logs to find the root cause.

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