I want to access MATLAB through my univerty's account
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Dear Support Team,
I first created a Mathworks account in 2017 and bought a student version of MATLAB. However, the laptop I installed it, has completely spoiled and I bought another one. Now I am a student again and my university has access to MATLAB. I then tried to download it, but your system is saying that I already have an account and it takes me to the previous account. Meanwhile it does not allow me to use the previous product neither does it allow me to create a new account with my university's particulars, to download it afresh.
Please what can I do in this circumstance so I can use my university's account to get a new copy? The name of my university is Hochschule Für Angewandte Wissenschaften, Hamburg Germany.
Thank you very much
Israel Etu
1 Comment
Rik
on 19 Jun 2022
Contact your university's IT department. If they are unable to help you, contact support. The questions on this forum are mostly answered by volunteers.
Answers (1)
Simar
on 27 Nov 2023
Hi Israel,
I understand that you are facing an issue using the old student license with the existing MathWorks account and neither being able to create a new account with university credentials to access new MATLAB license. Here are steps one can take to troubleshoot the issue:
- Access University License as they have a site license that allows students to use MATLAB for free or at a discounted rate. Inquire with university's IT department or software licensing office about how to access MATLAB under the university's license agreement.
- If university uses a site license, one may not need to create a new MathWorks account. Instead, associate your existing account with the university's license. This typically involves entering a license number or activation key provided by the university into your MathWorks account.
- Log in to your existing MathWorks account and update your profile information to reflect your status as a student at “Hochschule Für Angewandte Wissenschaften, Hamburg”. This may help in associating your account with the university's license.
Lastly, if none works Contact MathWorks Support through their website. Link- https://in.mathworks.com/support/contact_us.html?s_tid=hp_ff_s_support
Be sure to have your account details and any relevant information about university's MATLAB license on hand while contacting.
Hope it helps!
Best Regards,
Simar
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