Why am i getting the error "Unable to install the 'polyspaced' service"?

When I attempt to start the polyspaced demon on the server machine, I get the following error message:

 Error: Unable to install the polyspaced service

 The account name is invalid or does not exist, or the password is invalid for the account name specified.

I verifed that the username and password entered are correct, but I am still receiving the same error message.

Answer 1

[MathWorks Support Team]

This error is caused by using a network username without specifying the network's domain name. To work around this issue, enter the domain name prior to the username and separate them with a backslash (\). For example, if your domain name is "MATLAB" with a username of "jsmith", you would enter the following as your username:

MATLAB\jsmith