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Graphics and Startup Issues

System Requirements

RoadRunner is primarily a 3D graphics application. It requires a graphics card with support for OpenGL® version 3.2 or higher.

Check that your system meets the minimum RoadRunner System Requirements. RoadRunner might still work with some lower specification system version, but you might experience poor performance.

Graphics Drivers

If you are experiencing rendering issues or crashes on startup, check to make sure that you are running the latest graphics drivers for your system. Some computer manufacturers install custom or unstable drivers. Windows Update has also been known to automatically install problematic graphics drivers.

Downloading drivers directly from your graphics card manufacturer is recommended. Common graphics card manufacturers include:

On Linux®, if your graphics card manufacturer does not supply drivers for Linux, try updating your Mesa graphics drivers.

If you are unsure which type of graphics card you have, you can often determine that by visiting your computer manufacturer's web page and searching for drivers for your system. This search usually involves entering a model (or serial) number or installing an autodetection application.

On Windows, you can determine which graphics cards you have installed by following these steps:

  1. Click the Start button and type Run.

  2. Type dxdiag and press Enter.

  3. Inspect the Name and Manufacturer on the Display tabs. You might have multiple graphics cards installed, so inspect each listed Display tab.

Laptops

RoadRunner can run on laptops with sufficiently powerful graphics cards. Newer laptops with low-powered graphics cards (such as Intel embedded graphics chips) might still be able to run RoadRunner acceptably.

To conserve battery life, modern laptops often have two graphics cards, for example, higher-powered NVIDIA graphics combined with lower-powered Intel embedded graphics. In these cases, RoadRunner requests to use the higher-power graphics card, but there is no guarantee that your system will obey that request.

If your laptop has multiple graphics cards (often true if your laptop advertises an NVIDIA or AMD graphics cards), then it is recommended that you check that your system provides the higher-power graphics card to RoadRunner.

The steps for this process differ depending on the laptop manufacturer, graphics driver, and other factors. For additional help, see these links:

Remote Desktops

If you are using RoadRunner while connected to a remote desktop, you might encounter performance issues. To resolve these issues, consider using one of these options.

NVIDIA Remote Desktop Acceleration

If you are using Microsoft® Remote Desktop on newer NVIDIA GeForce drivers, follow the procedure described in the "Accelerate Windows Remote Desktop" section of https://developer.nvidia.com/designworks.

Chrome Remote Desktop

Chrome™ Remote Desktop from Google® provides a solution for remote access that supports newer OpenGL applications. For details, see https://remotedesktop.google.com/.

Video Card Connection

On desktops, you might also want to check that your monitor is connected to a video card, rather than to a low-powered graphics card (also called "onboard" or "integrated" graphics). Trace your monitor cable to make sure that it is not plugged into the built-in graphics port, but rather into a video card in one of the expansion slots.

Further Support

If the previous information does not resolve your issue, report your issue to MathWorks® Technical Support. It is helpful to include your log files. For more details, see Obtain RoadRunner Log Files.