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Contact MathWorks and Use the instrsupport Function

If you need support from MathWorks®, visit our Web site at https://www.mathworks.com/support/.

Before contacting MathWorks, run the instrsupport function. This function returns diagnostic information such as:

  • The versions of MathWorks products you are using

  • Your MATLAB® path

  • The characteristics of your hardware

  • Information about your adaptors

The output from instrsupport is automatically saved to a text file, instrsupport.txt, which you can use to help troubleshoot your problem.

To have MATLAB generate this file for you, type

instrsupport