Onboarding Customer Success Specialist (French speaking)
- Job: 37096-OSCU
- Team: Customer Success
- Location: IE-Galway
Job Summary
As an Enterprise Onboarding Customer Success Specialist, you will work directly with a portfolio of the world’s leading companies to onboard and broadly roll out the license to all end users. You will partner with account teams and cross-functional stakeholders to project manage the full enterprise onboarding process — from implementation milestones through awareness initiatives— ensuring successful rollout, strong adoption, and maximum value and impact for customers.
Responsibilities
Enterprise Customer Success Specialists will manage Enterprise Account Onboarding by:
- Owning and executing customer-specific onboarding plans that include both implementation activities and awareness initiatives
- Project managing the timeline of each onboarding stage, including technical implementation milestones and awareness campaigns, to ensure timely execution of all deliverables
- Establishing strong customer relationships to serve as a central point of contact throughout the onboarding process
- Working directly with the customer to create and deliver onboarding communications and enablement materials
- Leading global account onboarding for multi-national accounts
- Analyzing key onboarding metrics and collaborating with the Account Team to recommend additional onboarding activities to ensure success
- Documenting customer interactions in Salesforce throughout onboarding
- Collecting insights and feedback to identify opportunities to improve or expand onboarding processes and materials
Minimum Qualifications
- A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.
Additional Qualifications
- Fluency in English and French required.
- Effective problem solving and project management skills
- Excellent written, verbal communication, and presentation skills
- Detail oriented with ability to develop activities based upon proactive analysis of customer metrics
- Demonstrated ability to work in highly collaborative, cross-functional environments
- Experience working internally and externally at multiple levels, including senior management; international experience is a plus
- Demonstrated ability to influence and direct customer activities
- Experience leveraging data to assess risk, course correct, and identify process improvement opportunities
- Experience in social media, marketing communications or a field marketing role is a plus
Why MathWorks?
It's the chance to collaborate with bright, passionate people. It's the opportunity to accelerate the pace of discovery, innovation, and learning in engineering and science. And it’s a commitment to doing the right thing—for each individual, our customers, and the local community. We cultivate an enjoyable, participatory, and rational environment that champions individual growth, encourages initiative, values collaboration, shares success, and rewards excellence.
MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs more than 6,500 people in 16 countries, with headquarters in Natick, Massachusetts, USA. MathWorks is privately held and has been profitable every year since its founding in 1984.
YOU + MathWorks = Unlimited Possibilities
